Privacy & Data Protection Policy
Last updated: 14 May 2026
This policy explains how personal information is collected, used, and protected when customers use VCMP Solo booking pages operated by businesses using the VCMP platform.
1. Platform operator
VCMP Solo is operated by StartMadeSimple Ltd. Businesses using the platform manage their own customer bookings and are generally responsible for how they use customer information.
2. Information collected
Booking pages may collect customer names, email addresses, phone numbers, selected services, preferred staff, appointment dates, appointment times, booking notes, and related booking information.
3. How information is used
Information is used for booking management, appointment confirmation, appointment changes, customer communication, operational administration, security, fraud prevention, and legal compliance.
4. Data controller and processor roles
The business receiving the booking request is generally the data controller for customer booking information. StartMadeSimple Ltd generally acts as a processor or service provider by operating the technical platform.
5. Consent and booking communication
By submitting a booking request, customers consent to their details being used for booking management, appointment confirmation, appointment changes, and related booking communication. Marketing messages should only be sent where a lawful basis exists.
6. International privacy rights
Depending on location, customers may have rights under UK GDPR, EU GDPR, United States state privacy laws, Canadian privacy laws, Australian privacy law, New Zealand privacy law, and other applicable legislation. These rights may include access, correction, deletion, restriction, objection, portability, and complaint rights.
7. Security
VCMP Solo uses reasonable technical and organisational measures to protect data, including secure connections, account authentication, tenant separation, access controls, validation, and operational monitoring. No online system can be guaranteed completely secure.
8. Retention
Booking information is retained only as long as reasonably necessary for booking operations, legal obligations, dispute handling, security, fraud prevention, and platform continuity.
9. Contact
Privacy enquiries may be sent to privacy@startsimple.cc.