Terms & SMS Notification Terms

1. Platform operator

VCMP Solo is operated by StartMadeSimple Ltd. Businesses using the platform manage their own services, availability, bookings, customer communications, deposits, and customer relationships.

2. Booking use

Customers may use VCMP booking pages to request or create appointments with participating businesses. Appointment availability, services, pricing, cancellation rules, staff allocation, and service delivery are managed by the relevant business.

3. Appointment notifications

VCMP may send transactional appointment notifications by SMS, email, or other supported channels. These messages may include appointment confirmations, reminders, cancellations, booking updates, rescheduling notices, deposit notifications, and related service communications.

4. SMS notification program

Program name: VCMP appointment notifications. By providing a phone number during the booking process, customers consent to receive transactional messages related to their booking. Message frequency varies based on booking activity. Message and data rates may apply.

Customers can reply STOP to opt out of SMS messages and HELP for assistance where supported by the messaging provider.

SMS consent is not shared with third parties or affiliates for marketing purposes.

5. No marketing without consent

VCMP appointment notifications are intended for transactional booking communication. Marketing or promotional messages should only be sent where a lawful basis and any required customer consent exists.

6. Payments and deposits

Where a business enables deposits or payments, payment processing may be handled by third-party payment providers. The relevant business is responsible for its pricing, refund rules, and customer service arrangements.

7. Availability and changes

Appointment availability may change. A business may need to confirm, reject, reschedule, or cancel a booking depending on its own operational requirements.

8. Privacy

Personal information is handled in accordance with the VCMP Privacy & Data Protection Policy available at /privacy.

9. Contact

Support enquiries may be sent to support@startsimple.cc.